Q. What is the purpose of a Meet and Greet?
A. All new clients, require a meet and greet meeting before any bookings can be scheduled. Our initial meeting will take about 30 minutes to cover the following:
1. Meet you and your pet and get to know your pet's needs.
2. Get detailed information about caring for your pet and your home.
3. Understand your pet's daily routine.
4. Complete Service Agreement and review policies.
5. Schedule Services and get your house key.
6. Answer any questions you may have.
Q. What if I am a returning client?
A. Returning clients can schedule a booking for your pet, by phone, or email anytime. Clients are encouraged to call at least two weeks in advance to ensure their scheduled need is available.
Q. How is my privacy protected?
A. It is our policy at Grand Bark to protect the privacy of clients. We will not disclose any personal information including the client's name, phone number, address, or email without expressed consent of the client. We also respect the privacy of a client's home and will restrict our activities to only the areas we need to access in order to take of your pet.
Q. Are you Bonded and Insured?
A. Yes, we maintains insurance coverage all times with Pro Fur. We take responsibility of your home and pets when they are in our care so your property and pets are covered against mishaps.
Q. How do I arrange for payment of my service?
A. Payment for services are to be paid in full at the time of booking for new clients and a confirmation with a receipt will be emailed. Regular clients will be emailed a confirmation and an invoice at the time of booking. Payment can mage by credit card, e-transfer, cheque or cash.
Q. What if I have to cancel my service?
A. All long weekends and peak period (Christmas and March Break) bookings must provide a deposit of 50% which is non-refundable, in case of cancellation. Cancellations made less than 24 hours notice are subject to a $20.00 fee. Cancellations of bookings need to be called into the office.
Q. Do I have to leave my key with you?
A. Clients are responsible for providing us with access to your home, by leaving us with a key or code. If you agree to leave a key with us, all keys provided to us are labeled with a file number and kept in a secure location.
If you use our service regularly, it is recommended that you provide us with two keys. This is to ensure we can keep a key on file and if there is an emergency after hours we are able to do emergency visits & help emergency services inside.